Dealing with Difficult Customers Post Covid
FREE
Dealing with Difficult Customers Post-Covid
This module considers the potential increase in challenging behaviours of venue patrons as the lockdowns end with a particular focus on:
- Patrons who:
- Behave in a more entitled manner;
- Are demanding, aggressive, argumentative or impatient;
- Refuse to abide by government health requirements; or
- Refuse to abide by venue policies.
The module focuses on:
- The health rules for Hospitality venues moving forward;
- Potential legal issues that may be faced by venues;
- Practical strategies to reinforce legal requirements and venue policies; and
- Practical strategies to reduce potentially difficult situations, including:
- Support for staff
- Educating Patrons
- Empowering staff to respectfully be assertive with difficult patrons.
To complete these sessions you will need to download the Zoom App from here: https://zoom.us/
Additional information
Session | Friday 15th October – 2:00pm, Friday 22nd October 10:00am, Thursday 21st October 2:00pm, Thursday 28th October -2:00pm, Tuesday 26th October – 3:00pm, Wednesday 27th October – 10:00am |
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