Dealing with Difficult Customers Post Covid


Dealing with Difficult Customers Post-Covid

This module considers the potential increase in challenging behaviours of venue patrons as the lockdowns end with a particular focus on:

  • Patrons who:
    • Behave in a more entitled manner;
    • Are demanding, aggressive, argumentative or impatient;
    • Refuse to abide by government health requirements; or
    • Refuse to abide by venue policies.


The module focuses on:

  • The health rules for Hospitality venues moving forward;
    • Potential legal issues that may be faced by venues;
    • Practical strategies to reinforce legal requirements and venue policies; and
    • Practical strategies to reduce potentially difficult situations, including:
      • Support for staff
      • Educating Patrons
      • Empowering staff to respectfully be assertive with difficult patrons.
SKU: N/A Category:

To complete these sessions you will need to download the Zoom App from here:

Additional information


Friday 15th October – 2:00pm, Friday 22nd October 10:00am, Thursday 21st October 2:00pm, Thursday 28th October -2:00pm, Tuesday 26th October – 3:00pm, Wednesday 27th October – 10:00am


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