Conflict Resolution – Via Zoom (Covid Lockdown Training – Provided free* for a limited time)
To support Venues during the Covid lockdown period, this training is provided free for a limited time only*
This course is designed for senior venue staff (i.e. General Managers, Duty Managers and Supervisors) and covers the following areas:
- Causes of conflict in the workplace (Both staff and customers);
- Starting the conversation;
- Communication skills;
- Mediation skills;
- Resolution and contracting;
- Preventing conflict in the workplace.
The course runs for 3 hours with a 10-minute break in the middle
Staff from non-LBA/Gamesure venues may enrol in the course. A fee will be charged for their certificate.
To complete these sessions you will need to download the Zoom App here: https://zoom.us/
Friday 27th August – 1PM, Friday 3rd September – 10:00AM, Thursday 9th September – 2:00pm, Wednesday 15th September – 2:00pm, Wednesday 8th September – 3:00pm