Conflict Resolution – Via Zoom (Covid Lockdown Training – Provided free* for a limited time)

FREE

To support Venues during the Covid lockdown period, this training is provided free for a limited time only*

Conflict Resolution

This course is designed for senior venue staff (i.e. General Managers, Duty Managers and Supervisors) and covers the following areas:

  • Causes of conflict in the workplace (Both staff and customers);
  • Starting the conversation;
  • Communication skills;
  • Mediation skills;
  • Conciliation;
  • Resolution and contracting;
  • Preventing conflict in the workplace.

The course runs for 3 hours with a 10-minute break in the middle

Staff from non-LBA/Gamesure venues may enrol in the course. A fee will be charged for their certificate.

 

 

Clear
SKU: N/A Category:

To complete these sessions you will need to download the Zoom App here: https://zoom.us/

 

Additional information

Session

Friday 27th August – 1PM, Friday 3rd September – 10:00AM, Thursday 9th September – 2:00pm, Wednesday 15th September – 2:00pm, Wednesday 8th September – 3:00pm

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